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Join the team and make a difference

Work for SCIA

Make a difference

Current Vacancies

List of current opportunities at Spinal Cord Injuries Australia.

Our national exercise and therapy service, NeuroMoves, often has employment opportunities. Please click here for further info.

CUSTOMER SERVICE REPRESENTATIVE – Work from home with potential to be office based – New South Wale
About the opportunity
The Customer Service Representative role will be in a newly established team and offers the opportunity to work from home. The booking service operates 24/7 and therefore flexible shifts can be offered to enable people to work around existing commitments. You will be provided with comprehensive training and the necessary office/assistive equipment and technology to enable you to effectively perform the role. We can also look at options to provide carer support to enable you to perform the position in the home where needed.

Key duties include:

  • Manage bookings for wheelchair accessible taxis via phone and digital channels
  • Be a key point of contact for customers and the accessible taxi drivers
  • Manage issues and customer feedback
  • Ensure information is inputted and managed appropriately in the specialised booking system
  • To be suitable for this position you will have the following skills and attributes:

  • Have experience dealing with a variety of customers either face-to-face or on the phone
  • Have basic IT skills and the ability to learn and operate an online, computer-based booking system
  • Have the ability to work under pressure and at times in a fast paced environment
  • Strong attention to detail
  • Excellent communication skills
  • People who have first-hand experience of living with a disability or a family member living with a disability are strongly encouraged to apply
  • As a SCIA employee you will be entitled to a number of benefits including access to PBI Fringe Benefits packaging and access to our health and well-being package.

    The position is a maximum term 2-year contract working full-time 37.5hrs per week.

    How to Apply
    Applications will be accepted on a rolling basis for this role.
    Please email:
    A) A cover letter, and
    B) Your CV to Phat Ngo via email to apply for the role.

    If you would like to have a confidential discussion about the role, please contact Phat Ngo on email or call 02 7202 0938.

    Successful candidates are required to complete pre-employment screening including a criminal background check.

    As part of our commitment to creating a flexible, diverse and inclusive workplace, this role is open to experienced candidates seeking workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

    COMMUNITY SERVICE COORDINATORS – Full Time – Sydney CBD, Inner West, Eastern Suburbs / Illawarra, Wollongong / Lismore, Far North Coast / Perth CBD, Inner & Western Suburbs

    About the opportunity
    Spinal Cord Injuries Australia (SCIA) are looking for passionate individuals to join our team in:

  • New South Wales – Sydney CBD, Inner West, Eastern Suburbs
  • New South Wales – Illawarra, Wollongong
  • New South Wales – Lismore, Far North Coast
  • Western Australia – Perth CBD, Innner and Western Suburbs
  • SCIA is a member-based national for-purpose organisation and a registered National Disability Insurance Scheme (NDIS) Service Provider. The Community Service Coordinator will positively engage with our customers and assist them to actively identify, plan and access various supports and services available to them

    Read more about the roles:

  • Full time – Sydney CBD, Inner West & Eastern Suburbs
  • Full time – Wollongong, Illawarra
  • Full time – Lismore, Far North Coast
  • Full time – Perth CBD, Inner and Western Suburbs