Online Inclusion Training for Accommodation Providers

Online Inclusion Training

for Accommodation Providers

Online Inclusion Training

Spinal Cord Injuries Australia (SCIA) and Accessible Accommodation have come together to create a training course to help accommodation providers feel confident welcoming guests with accessibility needs.

The training is informed by real-life experience, designed through conversations with our community and focussed on what you can do now, for little or no cost.

We provide a step-by-step guide, share stories, videos and examples of what’s needed to welcome people with accessibility needs.

Why should accessibility be a priority for you:

In the training we share with you some eye-opening facts to highlight why having accessible accommodation is good for business.

Here are a few:

  • Fastest growing travel sector in the country.
  • People with a disability account for 17% of the total tourism revenue in Australia that’s $3.3 billion!
  • 91% of our community stated that accommodation and accessible travel is a priority.
  • The NDIS funds up to 28 days of accommodation.
  • 38% book additional non-accessible rooms for carers and support workers.
  • Retirees make up ¼ of the Australian population and seek out accessible features.

Accessibility is a staged process and small steps make a big difference. Upon successfully receiving your completion certificate you will be:

  • Confident offering an accessible space and an inclusive welcome.
  • Comfortable welcoming guests with accessibility needs.

Inclusion Training Modules

Our competitively priced training provides you with two options.

  • Decision makers – understand the business case for now and in the future.
  • Team members – boost confidence and ensure a high standard of service delivery.

All participants receive a course completion certificate.

Two modules of the Online Inclusion Training

For Decision Makers

The training is takes up to 3 hours and can be completed over 6 months.

Designed for Decision Makers to get the most out of what you have now and to create plans to improve accessibility over time.

In this course you will learn:

  • Why making your accommodation accessible makes good business sense.
  • About disability
  • Simple practical steps can be implemented in stages.
  • Opportunities can be implemented immediately for little or no cost.
  • Room by room accessibility advice.
  • What to plan for to make an impact.
  • How to offer an inclusive welcome.

Two modules of the Online Inclusion Training

For Team Members

The training takes up to 2 hours and can be completed over 6 months.

Tailored for team members who work in client facing or support roles.

Team members will learn:

  • About disability.
  • How to make your space as accessible as it can be.
  • Room by room accessibility advice.
  • Simple steps to maintaining accessibility.
  • Inclusive language and business processes.

For more information or to buy one of our courses please email us or complete the enquiry form and one of the inclusion team will contact you.

What people are saying?

“I’ve recently completed the training and would urge other accommodation providers to complete it. We can all benefit from improving our accessibility offerings and to fully understand what is truly needed to ensure comfort for people with accessibility needs.”


Eugene Human, General Manager at Crowne Plaza Sydney Darling Harbour


“The training was informative, personal, and tailored to increase our knowledge of what accessibility and or disability is. We were presented with real life stories, examples, and scenarios along with facts and figures to back the information. I would recommend it to any hotel, serviced apartment wanting to welcome people with disabilities.”


Nu Nizam, General Manager, Aligned Corporate Residences Kew




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