Providing emergency care in your home

Occasional & Emergency Service

Offering pre-booked and emergency support if and when you need it

Our Occasional & Emergency Services program provides quality health maintenance and emergency care for individuals with physical disabilities as well as seniors. We aim to provide preventive measures to reduce ambulance call-outs and hospitalisations, allowing individuals to remain at home, lead healthy lives, and participate fully in the community.

SCIA are extending our hours to support the community better; our night service is now starting at 6pm and on average has a 15-minute response rate.

In addition, SCIA are also encouraging people to register for pre-booked appointments, making it easier for you to seek the care you need.

Our Saturday service remains unchanged from 11am – 3pm.

Our Occasional & Emergency Service is an NDIS registered service and can also be funded through the Commonwealth Home Support Package & My Aged Care for people 65 and over.

Our service is based in Maroubra, New South Wales and is open to people who reside in certain perimeters within the Bayside and Randwick areas.



For all enquiries please call 04 11 543 247.



To receive either emergency or pre-booked services from SCIA, we need to gather information via a referral.  Referral to the service can be initiated by a person with spinal cord injury or similar disability, family members, health workers, medical practitioners, or spinal clinicians. Please click here to fill out our application form.


Service Times

Night Service: 6pm–5am

Staff will respond and assist in the event of:

  • Episodes of Autonomic Dysreflexia
  • Bladder and bowel accidents
  • Toileting
  • Assistance following a fall**
  • Assistance with meals/drinks in the event of your usual staff being unavailable
  • Catheter management (emergency)
  • Medical emergencies

Staff will respond in the event of an emergency.

Pre-booked Non-Emergency Services: 6pm – 5am 

You can now pre-book services to make it easier for you to attend to your needs: 

  • Blocked Catheters
  • Changing catheters/ leg bags
  • Dressings
  • Wound Care
  • Medication Management
  • Applying Creams
  • And more