NDIS Support Coordination

Person-Centred Approach to your NDIS Plan

NDIS Support Coordination

How can our Support Coordinators help you?

Navigating the National Disability Insurance Scheme (NDIS) can be a confusing and frustrating process.

Our Support Coordinators use a person-centred approach to support our clients. We believe that our clients are the experts in their situation and work alongside them to find solutions.

Many people can mistake Support Coordination as support work such someone who provides day-to-day support such as meal preparation and transport for people with disabilities, however a Support Coordinator works hand in hand with the NDIS and is separate from a support worker.

We understand that each person’s situation is different, and we provide our clients with an individual and holistic service. We are registered across Australia, covering all states and territories. Currently, we primarily support people with NSW and VIC, but we are also able to support people elsewhere remotely on a case-by-case basis.

Our Support Coordinators can:

  • Guide you through the processes of NDIS, including NDIS plan reviews
  • Step-by-step discussions about your goals and assist you to achieve them
  • Educate you on how to use the funding in your NDIS plan
  • Connect you with the service providers you require

Our difference from other providers

  • We work with staff who have lived experience of physical and neurological disability
  • No support coordination funding in your plan? We can still assist you.
  • We have staff located in regional areas who understand the complexity of seeking supports in these areas
  • A large and diverse Support Coordination team that includes people with disabilities

If you would like to know more about our service and be contacted by one of our Support Coordination team, please fill out our Service Expression of Interest form.

Frequently Asked Questions

What is Support Coordination?

Support Coordination is a service that assists you to understand and implement your NDIS plan, while working towards your individual goals.

Support Coordination helps you make the best use of supports in your plan and assist in points of crisis and navigating NDIS process. Support Coordination is a Capacity Building (CB) support, which helps you to understand and use your NDIS plan, as well as connecting you to providers, community, mainstream and other government services.

How do I pay for Support Coordination?

Support Coordination is included as a fixed amount in your NDIS CB budget. If you do not have Support Coordination as part of your NDIS plan please email us at scenquiries@scia.org.au

What if I don’t have Support Coordination funding in my plan?

SCIA may be able to assist you with funding from other categories of your plan, including CB Daily Activity and Core. Please get in touch to discuss.

What is the difference between a Support Coordinator and a Plan Manager?

The role of a Support Coordinator and Plan Manager, is often confused. Although both are NDIS experts, they serve different functions.

A Support Coordinator works closely with the participant to understand their NDIS plan, connect them to services and achieve their individual goals. They will also assist in points of crisis and navigate through NDIS process.

A Plan Manager acts as a financial intermediary between your support providers and the NDIS. They will organise claiming of NDIS funds from the plan and payment to service providers. They will also assist by keeping participants up to date with their budgets and spend.

How do you change to SCIA’s Support Coordination service?

If would like to sign up with SCIA’s Support Coordination service, and you are currently with another service provider, we recommend you put the cancellation of your service in writing and honour the cancellation period as stated in your service agreement.


For help or enquiries, please contact

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Call us at
1800 819 775