Regular Giving Service Agreement

Regular Giving Service Agreement

I/we authorise Spinal Cord Injuries Australia (SCIA), ABN 93 001 263 734 to arrange for funds to be debited from my/our bank account or credit card at my/our financial institution and as prescribed through the Bulk Electronic Clearing System (BECS) or recurring payment scheme.

I/we must pay the Debit User (SCIA) when due under the arrangement between us. This authority with the terms described in the service agreement below is to remain in force until revoked by either myself or Spinal Cord Injuries Australia.
Spinal Cord Injuries Australia’s commitment to you

We will:

  • Keep information confidential, except where permitted by law or required for conducting direct debits or recurring payments with your financial institution and for a related query, dispute or claim.
  • Confirm the details of the debit arrangement prior to the first debit and advise the commencement date of the first debit.
  • Debit your nominated financial institution account or credit card on the 15th or 28th (or the next business day), of each month.
  • We may reattempt an unsuccessful transaction within 15 days of the original debit date.
  • Give you at least 10 days’ notice before we change the terms of the debit agreement.
  • Act in accordance with the legal processes governed by the associated credit card scheme or BECS regulations.
  • Your commitment to Spinal Cord Injuries Australia

    It is your responsibility to:

  • Ensure your nominated bank account or credit card can accept direct debit or recurring payments as this service may not always be available. If unsure, ask your financial institution.
  • Ensure there are sufficient clear funds available in the nominated account to meet each debit on the due date as you may incur a fee by your financial institution.
  • Advise us at least 10 working days prior to the debit date, if the nominated account is transferred or closed, the account or credit card details change or if you would like to defer, cancel or alter the arrangement. You can do so by contacting our Customer Experience Team on 1800 819 775 or write to us at: SCIA, 1 Jennifer Street, Little Bay 2036, alternatively please email
  • Ensure all communication addressed to us includes your name and address.
  • Dispute

    If you believe that a debit has been initiated incorrectly, please contact Spinal Cord Injuries Australia on 1800 819 775 in the first instance rather than your financial institution. You will receive a full refund of the debit amount if we cannot substantiate the reason for the debit.

    View our full Donation Refund Policy

    Privacy and Confidentiality

    Any information you provide will be kept securely and in compliance with Privacy legislation. For full details of our Privacy Policy.