NDIS Frequently Asked Questions
Yes. When plan managed, you are able to access services from providers that are not registered with the NDIS, however there are still restrictions on how much you can spend. You must ensure that you negotiate services that do not exceed the limits outlined in the NDIS Price Guide.
No. NDIS participants remain responsible for meeting their day-to-day living costs, including rent, groceries, utilities, telephone or internet costs. This is the same for general household items such as a bed, fridge or cooking utensils. Plan Managers will not be able to process these claims on your behalf.
If a decision made by the National Disability Insurance Agency (NDIA) is wrong, a person with disability or their nominee can submit an application for internal review of a decision. This must be within 3 months of the initial decision made. Your Support Coordinator is able to assist you in preparing this review. This involves speaking with key people involved in your life including service providers, to gather evidence to support your request for a review.
If you do not receive Support Coordination in your NDIS Plan, then you should have access to a Local Area Coordinator (LAC) who may have been involved in your planning or review process to help link you with service providers.