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Flood Support & Information

Flood Support & Information

Spinal Cord Injuries Australia would like to extend our heartfelt thoughts to all of those affected by the recent floods in NSW and Queensland. We hope that you and your loved ones are safe and well.

Our first priority is to provide you with support and information to assist you with the different impacts this unprecedented weather is having on our community, and we would like to assure you that the majority of our services are still in operation and available to you.

Please note that our NeuroMoves Lismore site is currently closed, and the Alstonville office is operating with reduced staff. If you are a client of these locations, please liaise with your SCIA representative for support.

In particular, if you feel alone or are currently disconnected from your community, we would like to encourage you to call one of our friendly Peer & Family Support team members who are there to support you during this time. If you require information on any of our services or not sure who to call, please reach out to our Customer Connect team who have been provided with helpful information.

To speak to a friendly team member please call us on 1800 819 775 (AEDT).

Flood & Emergency information:

  • NSW Government – Flood information & support
  • NSW State Emergency Service
  • NSW Fire + Rescue
  • Queensland Flood Information
  • Queensland Fire & Emergency Services
  • If you are in a life threatening or dangerous situation or require emergency assistance, please phone Triple Zero (000).
  • Insurance
    If you have been impacted by floods, then please refer to CHOICE’s latest advice on how to prepare for an insurance claim . For further advice on the insurance claim process, view the fact sheet by the Insurance Law Service.

    Accessing financial support
    There are a number of financial support options available to those affected by natural disasters, such as the Australian Government Disaster Recovery Payment or Allowance through Services Australia. Contact Service NSW 13 77 88 or the Queensland Government for financial support available in your state.

    How can I help?
    If you wish to donate towards flood recovery efforts, ABC Radio has compiled a list of organisations who are accepting donations or goods for those in need. Click on the links below to find out how you can help support communities in flood-affected areas.

  • Vinnies NSW Flood Appeal
  • Vinnies QLD Flood Appeal.
  • Australian Red Cross
  • FoodBank
  • Salvation Army
  • We know this is a very difficult time for our community. If you need someone to talk to reach out to SCIA on 1800 819 775 or for mental health and trauma support please contact Beyond Blue on 1300 224 636, or Lifeline on 13 11 14.