SCIA COVID-19 Updates

We are a COVID Safe approved organisation

Changes to SCIA’s services

With this rapidly changing environment, our client’s health and well-being is extremely important to us. Therefore, SCIA has made changes to the way we are delivering our services. Please read the brief overview of service changes below and view SCIA’s Covid-Safe Roadmap.

Commencing from Monday 22 February, the Department of Health has announced that Phase 1a of the vaccine rollout will be distributed to people with disability in residential accommodation.

A small number of sites across Australia have been identified as the first locations to receive Phase 1a vaccinations, these initial sites will be contacted by the Department of Health to work closely with the providers.

Visit the the Department of Health website for people with disability, which is regularly updated as more details are confirmed. Go to the Department of Health website for further information.

Refer to our Covid-19 SCIA Staff and Client Risk Management Matrix to understand the steps we have implemented in screening people who attend our various sites.

If you would like any more information, please contact our Customer Connect team on 1800 819 775 or email

If you have visited locations with recent COVID-19 cases, then please refrain from visiting any of our SCIA sites, and refer to the NSW Government page for further information and advice.


Our NeuroMoves exercise service is now open at all sites again. Please liaise with your team leader for further information.

Our online Telehealth service is still operating to enable our therapists to continue our client’s therapy in the comfort of their own homes, for those who wish to continue this service, or wish to do both at home and at the site.

For further information about our Telehealth service click here or call us on 1800 819 775.

Community Services

Our NDIS Support Coordinators and Plan Managers based in Sydney, Illawarra and Northern Rivers, New South Wales, as well as Perth are still operating and will be contactable over the phone and via email.

Read answers to some of the most frequently asked questions we have received by our client, about our NDIS services during these challenging times.

We will work with clients to connect with essential supports, service providers and health professionals to develop a plan to ensure personal health and safety over the coming months in order to maintain continuity.

Policy and Advocacy

Our Policy and Advocacy team based in Sydney and Northern Rivers, New South Wales, are still operating and contactable over the phone and via email.

We are still here for those who need support and guidance for individual, systemic and self advocacy matters such as long and short term advocacy strategy, lobbying government bodies and providing you with the right advice and information.

Peer and Family Support

Our Peer and Family Support Team are back in the spinal units, and also offering their non-clinical advice and practical help for people with a spinal cord injury via our free Telehealth service.

It is really important to stay in touch with those in your community. Our Telehealth service offers the ideal opportunity to keep in touch with our Peer & Family Support team for much needed advice and support. They empower our clients with advice and information about topics such as day-to-day activities, socialising and bowel and bladder health.


Our Employment Service has gone virtual. In this challenging time we want to continually support your journey toward work.

We will guide you through a flexible, interactive and practical program covering topics like effective job seeking, correct resume creation, how to self-market, interview training and supportive transitioning to work.

Please call our Customer Connect team on 1800 819 775 or email to find out more.

Occasional and Emergency Service

Our Occasional and Emergency Service are our front line staff and we considered them to be an essential service during this time.

We have implemented additional precautions including checking the temperature of our staff at the start of each shift to monitor their health, provide our O&EC staff with additional PPE kits which include face masks, gloves and scrubs and we have increased the frequency of our general hygiene measures to ensure that we continue to operate in a safe way.

If you would like additional information about this service, please call 1800 819 775 or email

Information and Updates

Please click any of the links below to find out information relevant to you. If you need further support please contact us on 1800 819 775 or email

  • Vaccine roll out – Department of Health website
  • COVID-19 – Latest cases and locations
  • COVID-19 clinics map – NSW Health
  • Australian Government’s Department of Health website
  • Free financial counselling service -National Debt Helpline
  • National Disability Insurance Scheme Disaster Response
  • COVID-19 Resources for people with a Disabilty
  • NDIS Commission coronavirus (COVID-19) information
  • Information for disability support providers – New South Wales Health
  • Hygiene and Minimising Risk

    Spinal Cord Injuries Australia would like to assure our clients and members that their safety and well being is of highest priority.

    All SCIA staff will continue to practice high hygiene and risk minimising measures, and we encourage our clients to do the same.

    This includes:

  • Washing your hands frequently with soap and water for a minimum of 20 seconds or using a 60% minimum alcohol-based hand sanitiser
  • Maintain 1.5 metres distance between yourself and others around you
  • Using a tissue to cover your mouth and nose area or cover with your elbow when you cough or sneeze. Dispose of the tissue immediately
  • People with coronavirus may experience:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath
  • We advise you to contact your local GP should you experience any/or all of the above symptoms, or refer to the National Coronavirus Helpline on 1800 020 080. for further information. This line is monitored 24 hours a day.

    We would like to share with you the latest updates regarding your health, safety and wellbeing during this time.

    SCIA appreciates your understanding and believes these measures will help in minimising the impact of associated health risks of coronavirus.

    We will continue to monitor the status of coronavirus as the situation evolves and keep our clients updated on any changes to SCIA services, which may affect you directly.

    For further information relating to your SCIA service, please contact our Customer Connect Team on 1800 819 775 or email