The National Disability Insurance Scheme (NDIS) plays an important role in supporting people with disabilities but navigating it to gain the needed services can be challenging for participants, such as understanding complex terminology and documentation.

Many people can mistake Support Coordination as support work such someone who provides day-to-day support such as meal preparation and transport for people with disabilities, however a Support Coordinator works hand in hand with the NDIS and is separate from a support worker.

What is NDIS support coordination?

NDIS Support Coordinators can help NDIS Participants release the burden of navigating the system, but what is NDIS support coordination?

Support Coordination is funded under Capacity Building in your plan, and they help you:

  • Understand and use your NDIS plan to achieve your goals.
  • Connect with NDIS providers, community, mainstream, and other government services.
  • Build your confidence and skills to use and coordinate your support.

There are three (3) levels of Support Coordination available:

  • Level 1 – Support Connection: This helps a participant understand their plan, connect with NDIS providers, as well as, community, mainstream and other supports to get the most out of their NDIS plan. It should also increase participant’s confidence and skills to manage their plan independently.
  • Level 2 – Coordination of supports: This assists participants in increasing their capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.
  • Level 3 – Specialist support coordination: This is a higher level of support coordination is designed for people whose situations are more complex and who need specialist support. A specialist support coordinator will assist participants to manage challenges in their support environment and ensure a consistent delivery of service.

What can an NDIS Support Coordinator help you with?

Your Support Coordinator will work with you to go through your NDIS journey. Some activities your support coordinator should do include:

  • Helping you understand your NDIS plan
  • Planning and coordinating your support services
  • Connecting you with support services
  • Establishing and maintaining your supports
  • Reporting to the NDIA
  • Capacity building for independence
  • Preparing for unexpected events
  • Addressing complex barriers that affect your ability to access the proper supports
  • Designing a service plan that meets your special support needs where needed
  • Helping with crisis situations
  • Acting in your best interest

Your Support Coordinator can also help you with the following:

  • Address complex barriers that affect your ability to access the proper supports.
  • Design a service plan that meets your special support needs where needed.

How do you get NDIS Support Coordination funding in your NDIS plan?

Support Coordination is funded under your NDIS Capacity Building (CB) budget.

This is a fixed amount for a support coordinator to help you use your plan. At SCIA, if you don’t have Support Coordination in your NDIS Plan, we will help you get the funding your need and assist you regardless of whether or not you’ve had the fund.

If you’re interested in our Support Coordination service, fill in our Support Coordination Expression of Interest form and a member of our team will be in touch with you shortly.

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Funded by Australian Government Department of Social Services. For more information visit DSS.GOV.AU