Did you know that
1 in 5 Australians
live with disability?that is
5.5 million people...
People with disability have real spending power. They have a combined disposable income of over $54 million.
However, a negative experience in store is likely to put people with disability off from shopping there again. In fact, 1 in 5 people with disability have not completed a purchase in the previous 12 months due to in-store treatment.
Inclusion pays.
Welcoming retail spaces benefit everyone, from individuals with disabilities to elderly customers and families with prams. It also shows your customers you care.
Explore some more of the benefits here:
Boost sales
Better understand the needs of shoppers with disabilities and you could boost your sales by 7%.
Smart Investment
$1 spent on access = $13 return. Making your business more inclusive isn’t just the right thing to do, it’s a smart investment.
Show you Care
You don’t need to completely rebuild your space or undergo big renovations to be inclusive; even simple changes can go a long way (with little to no cost attached).
Course Options:
Our training is informed by real-life experiences, designed through conversations with our community, sharing facts and focussed on what you can do now, for little or no cost. Our courses are designed to help retail employees understand how to create a welcoming environment that is both accessible and inclusive.
Creating Inclusive Retail For Decision Makers
E-Learning Course (2 Hours)
Learn why accessible retail is good for business, how to provide an accessible space in and around the store, and how to best prepare your team to give an inclusive welcome in our Creating Inclusive Retail for Decision Makers online training.
Creating Inclusive Retail For Team Members
E-Learning Course (30 minutes)
Learn about how to provide an inclusive welcome and appropriate language and behaviour to use when welcoming a customer with disability in our Creating Inclusive Retail for Team Members online training.
Have you faced accessibility
barriers whilst shopping?
If you’re a person with disability who’s experienced challenges in retail spaces, your voice matters.
Download our brochure below and share it with your local retailers to help create more inclusive environments for everyone.
