Spinal Cord Injuries Australia’s new 24/7 wheelchair accessible taxi booking service will start operating from Monday, 1 March. 

The booking service, to be known as ‘Wheelchair Book & Ride’, will commence on Monday, 1 March 2021, with customers able to book a wheelchair accessible taxi by either calling 13 9000 or submitting a booking online via transportnsw.info/bookandride – note that both the phone number and website will only be available from 12:01am on 1 March.

If you use wheelchair accessible taxis in the Sydney metro area, it is important that you save this new phone number (13 9000) and website (transportnsw.info/bookandride) in all your devices, and also encourage your family, friends, and carers to do the same. From 1 March, the SCIA-run Wheelchair Book & Ride will be the only official booking service for wheelchair accessible taxis in the Sydney metropolitan area.

The booking centre will be run by an enthusiastic group of customer service representatives, most of whom have lived experience with disability, and who are excited to be working with the community to deliver this vital service. Technology partner, Nuamedia, will be working towards expanding the service to be more accessible and inclusive than before. This will take the form of a customer app, where customers can track their trips and save all their details to make future bookings very easy. In the works are also visual and voice activated phone services which, combined with the phone, web and app methods, mean customers of any ability will have an appropriate way to book with ‘Wheelchair Book & Ride’.

SCIA is proud to be delivering this new service to the community, particularly as it enables us to provide more employment opportunities for people with disabilities.