SCIA COVID-19 Updates

We are a COVID Safe approved organisation

Changes to SCIA’s services

In response to the recent lockdowns, we would like to firstly reach out and say we hope you and your family and anyone else affected are healthy and safe during this difficult time. It is important that we can keep supporting each other and most importantly being kind to one another.

We continue to offer our services and are following the advice from NSW Health regarding the current lockdown. .

Fortunately, we can still provide our services via telephone or email, with our NeuroMoves and Peer Support continuing to support our clients through our spezialised Telehealth service.

If you have visited locations with recent COVID-19 cases, then please refrain from visiting any of our SCIA sites, and refer to the NSW Government page for further information and advice.

Refer to latest changes for your NeuroMoves site:

  • Sydney – Clyde, Menai, Penrith and St Peters clinics are open for 1:1 face-to-face sessions only. Therapists are working in split teams to limit your exposure risks for your safety. Therapists, clients and their carers will be required to wear a face mask at all times during sessions. We have availability for in-clinic or telehealth sessions at all these clinics – please reach out to your NeuroMoves team Leader to discuss what options are available for you for July and August. Liverpool are running telehealth sessions only until further notice, however, clients can attend 1:1 sessions at our Menai clinic. We are also doing home visits to certain areas, which can complement your current therapy to great effect whilst also limiting your risk of exposure in the community. Please contact your NeuroMoves team leader if you would like further information.
  • Lismore -Our clinic remains open and sessions are running as scheduled, however face masks will be mandatory for you and your carers when attending your session. Please note, you must not remove your face mask for your entire session unless you have a medical reason to do so.
  • Canberra – Our clinic remains open and sessions are running as scheduled. Face masks are mandatory for therapists, clients and their carers when attending your session. Clients can remove their face mask during their workout only.
  • Perth – Our clinic is open and sessions are running as scheduled. Face masks are recommended, but not mandatory for you and your carers when attending your session.
  • Melbourne – Our clinic is running telehealth sessions only until Wednesday 21st of July. Please contact your NeuroMoves team leader if you would like further information.
  • Adelaide – Our clinic remains open and sessions are running as scheduled. Face masks are recommended, but not mandatory for you and your carers when attending your session.
  • If you have recently travelled any of the LGA hotspots, then please contact your NeuroMoves team leader prior to attending your session.

    We will continue to provide all sites with Personal Protective Equipment (PPE) which can be worn at your request for each session. We will also continue to maintain our high standard of cleaning before and after every client session.

    During this period, we will once again be offering our specialized Telehealth service to all clients.

    More information will be provided by the NeuroMoves site team leaders, as changes are being made to schedules.

    Community Services
    Our NDIS Support Coordinators and Plan Managers based in Sydney, Illawarra and Northern Rivers, New South Wales, as well as Perth are still operating and will be contactable over the phone and via email.

    Read answers to some of the most frequently asked questions we have received by our client, about our NDIS services during these challenging times.

    We will work with clients to connect with essential supports, service providers and health professionals to develop a plan to ensure personal health and safety over the coming months in order to maintain continuity.

    Policy and Advocacy
    Our Policy and Advocacy team based in Sydney and Northern Rivers, New South Wales, are still operating and contactable over the phone and via email.

    We are still here for those who need support and guidance for individual, systemic and self advocacy matters such as long and short term advocacy strategy, lobbying government bodies and providing you with the right advice and information.

    Peer and Family Support
    Our Peer and Family Support Team are offering their non-clinical advice and practical help for people with a spinal cord injury via our free Telehealth service.

    Employment Service
    Our Employment Serviceis available via phone or email. During this challenging time we want to continually support your journey toward work.

    We will guide you through a flexible, interactive and practical program covering topics like effective job seeking, correct resume creation, how to self-market, interview training and supportive transitioning to work.

    Occasional and Emergency Service
    Our Occasional and Emergency Service are our front line staff and we considered them to be an essential service during this time.

    We have implemented additional precautions including checking the temperature of our staff at the start of each shift to monitor their health, provide our O&EC staff with additional PPE kits which include face masks, gloves and scrubs and we have increased the frequency of our general hygiene measures to ensure that we continue to operate in a safe way.

    Information and Updates

    Please click any of the links below to find out information relevant to you. If you need further support please contact us on 1800 819 775 or email

  • Vaccine information for people with a disability
  • COVID-19 – Latest cases and locations
  • COVID-19 clinics map – NSW Health
  • Australian Government’s Department of Health website
  • National Disability Insurance Scheme Disaster Response
  • COVID-19 Resources for people with a Disabilty
  • NDIS Commission coronavirus (COVID-19) information
  • Information for disability support providers – New South Wales Health
  • Hygiene and Minimising Risk

    Spinal Cord Injuries Australia would like to assure our clients and members that their safety and well being is of highest priority.

    All SCIA staff will continue to practice high hygiene and risk minimising measures, and we encourage our clients to do the same.

    This includes:

  • Washing your hands frequently with soap and water for a minimum of 20 seconds or using a 60% minimum alcohol-based hand sanitiser
  • Maintain 1.5 metres distance between yourself and others around you
  • Using a tissue to cover your mouth and nose area or cover with your elbow when you cough or sneeze. Dispose of the tissue immediately
  • People with coronavirus may experience:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath
  • We advise you to contact your local GP should you experience any/or all of the above symptoms, or refer to the National Coronavirus Helpline on 1800 020 080. for further information. This line is monitored 24 hours a day.

    We would like to share with you the latest updates regarding your health, safety and wellbeing during this time.

    SCIA appreciates your understanding and believes these measures will help in minimising the impact of associated health risks of coronavirus.

    We will continue to monitor the status of coronavirus as the situation evolves and keep our clients updated on any changes to SCIA services, which may affect you directly.

    For further information relating to your SCIA service, please contact our Customer Connect Team on 1800 819 775 or email